Terms & Conditions
Updated: 25 June 2026
1. About the Service & Acceptance
Undaku is a digital wedding invitation creation service operated by Web Lifestyle studio (Tokyo, Japan), with 鐙谷 直貴 as the operations manager. Undaku is a self-service tool for creating and displaying digital invitations; we are not an event organizer, wedding planner, delivery agent, or professional advisor, and you are fully responsible for your event, your decisions, and the accuracy of the information you enter and share. By creating an account or using Undaku, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use this service. Contact: support@undaku.id.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to use this service.
3. Your Account
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
4. Your Content & Acceptable Use
You are fully responsible for the content you upload (photos, names, text, religious/cultural quotations, gift details) and warrant that you have the right to use it. You grant Undaku a limited license to store, process, and display that content in order to provide the service and show your invitation to guests. You may not upload content that is unlawful, infringes the rights of others, is hateful or misleading, or contains other people's personal data without a lawful basis. We may remove content or suspend accounts that violate these Terms.
5. AI Assistance
Some features can generate draft text using AI. AI output is only a starting point and may be inaccurate or culturally/religiously inappropriate. You are responsible for reviewing and editing any AI-generated text before publishing. Undaku does not guarantee the accuracy of AI output.
6. Guest Invitations & WhatsApp
When you add guests and send invitations (including via WhatsApp), you confirm that you have a lawful basis to contact those recipients, and you agree to comply with applicable anti-spam rules and WhatsApp's terms. You are responsible for the messages you send to your guests.
7. Plans & Payment
Paid plans are a one-time purchase per invitation and remain active with no subscription or recurring fees. The free plan has feature limits, not time limits. Current prices, features, and applicable taxes are shown on the pricing page (/harga), which is the official reference. Payments are processed by KOMOJU (e-wallets) and Stripe (cards); we do not store your full card details.
8. Refunds
Refunds are governed by our Refund Policy. In short, a full refund is available if the invitation has not been published and the request is made within the specified period. To request a refund, contact support@undaku.id.
9. Tokens of Appreciation (Digital Gift Envelope) — Important
(a) Undaku only DISPLAYS the bank account, e-wallet, QR, or shipping address information entered by the couple. (b) Undaku is NOT a payment processor, electronic money issuer, payment service provider (PJP), or fund transfer operator, and holds no license for such activities. (c) We do not receive, store, hold (escrow), or disburse any funds. Every gift transaction occurs directly between the guest and the couple. (d) Undaku is not a party to any gift transaction and is not responsible for gifts, transfers, disputes, or the accuracy of the account/address details entered by the couple. (e) For physical gifts, we only display the address you enter and are not involved in shipping or delivery.
10. Referral Program
Referral credits or rewards (where available) are promotional, have no cash value, are non-transferable, and cannot be exchanged for cash. Credits may expire, change, or be cancelled, including in cases of fraud or abuse. Applicable details and terms are shown within the app.
11. Custom Domain
If your plan allows connecting your own domain, you are responsible for owning that domain and configuring its DNS. You may not use a domain you do not have the rights to. We may disable a custom domain in case of abuse or security issues.
12. Third-Party Services & Circumstances Beyond Our Control
The service relies on third-party providers (e.g. KOMOJU, Stripe, Cloudflare, Render, Google). We are not responsible for their availability or for problems they cause, and their terms may apply to you where relevant. We are also not responsible for delays or failures in providing the service caused by circumstances beyond our reasonable control, including but not limited to force majeure, natural disasters, pandemics, power or internet outages, telecommunications network disruptions, disruption or failure of third-party providers, cyberattacks, or government action.
13. Disclaimer
The service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or fully secure. Nor do we warrant that the service is fit for your particular purpose, or that invitations will be delivered, opened, or accessible to every guest at any particular time — including delivery via WhatsApp and access on the event day — because that depends on devices, networks, and third-party services beyond our control.
14. Limitation of Liability & Maximum Refund Cap
To the extent permitted by applicable law, Web Lifestyle studio is not liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost opportunities, loss of or damage to data, reputational harm, or losses related to the holding of your event. Our total aggregate liability for all claims related to the service — including in the event of disruption, downtime, data loss, or technical failure at any time, even on the event day (for example, QR Check-in scanning not working due to a server problem, or the invitation being inaccessible) — will never exceed the amount you have paid for the relevant invitation. Under no circumstances will the amount of any refund or compensation we provide exceed the amount you have paid for that invitation. To the extent permitted by applicable law, any claim related to the service must be brought within 3 (three) months of the event giving rise to the claim. Nothing in these Terms limits rights that cannot be limited under mandatory consumer protection law.
15. Indemnification
You agree to indemnify and hold Web Lifestyle studio harmless from claims arising out of your content or your use of the service in violation of these Terms or applicable law.
16. Suspension & Termination
We may suspend or terminate access for violations of these Terms or for security/legal reasons. You may stop using the service and delete your account at any time through your account settings.
17. Governing Law & Disputes
These Terms are governed by the laws of Japan, provided that mandatory consumer protection rights for users in Indonesia continue to apply and are not waived. The parties will first seek to resolve disputes amicably; consumers in Indonesia retain their statutory rights and access to the consumer dispute resolution mechanisms available to them in Indonesia.
18. Changes
We may update these Terms from time to time. Material changes will be indicated by updating the effective date above and, where necessary, through a notice within the service.
19. Contact
Web Lifestyle studio — Operations manager: 鐙谷 直貴. Address: 2-11-15-105 Funabashi, Setagaya-ku, Tokyo, Japan. Questions about these Terms: support@undaku.id.