Refund Policy
Updated: 25 June 2026
1. Full Refund
A full refund is available if the invitation has not been published and the request is made within 7 days of purchase.
2. After Publishing
Once the invitation is published, payments are non-refundable because the service has been used.
3. How to Request
To request a refund, contact us at support@undaku.id with your account email and purchase details.
4. Maximum Refund & Liability Cap
Under no circumstances will the amount of any refund or compensation exceed the amount you have paid for the relevant invitation. We are not liable for indirect or consequential losses arising from service disruptions, including in the event of technical problems on the event day — for example, QR Check-in scanning not working due to a server problem, or the invitation being inaccessible. Mandatory consumer rights under applicable law remain unwaived.